Shipping policy

Shipping policy

Please note that order processing times are separate from the shipping times you see at checkout. 

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email, with the exception of special custom projects. You will receive another notification when your order has shipped. 

Have patience in the case of potential delays due to a high volume of orders or postal service problems that are outside of our control (for example, shipping issues related to the COVID-19 pandemic).

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. In many cases of domestic shipping you will see FREE standard shipping as an option. 

International Shipping

We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout. 

There are broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. MYA ROYAL is not responsible for these charges if they are applied. They are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact mya@myaroyal.com with your name and order number, and we will look into it for you. Thank you!